Try the steps below to get back to bubbling:
Step 1 - Did you insert the bottle properly?
Pull the bottle rest towards you until a click sound is heard and insert the bottle into the Snap-Lock by pushing the bottle up and back.
Step 2 - Did you fizz the water in the right way?
- Carbonate by pushing down firmly on the carbonating button for ~2 seconds, releasing, and repeating -- 3 times for light fizz, 5 times for strong fizz, and more for extra strong fizz.
- When you've reached the right carbonation level, pull the bottle towards you and remove. Remember to always fizz water before adding any flavor.
Step 3 - Are you out of CO2?
To check if you’re out of CO2, first make sure the Screw-in system Cylinder is tight enough and retighten it if necessary by twisting the cylinder to the right. If you're still not getting bubbles and if you don't hear a sputtering sound when you press the carbonating button, you may be out of CO2.
If you're out of CO2 click here to find a store near you or exchange your cylinder online.
For more assistance, please contact us via email or phone at 0800-022-3637