You can see your previous requests by logging in to your account and clicking on "Support Tickets".
Here you can see the subject of the email, the ticket ID number, when the ticket was requested, how long since the last activity on the ticket, and the status of your request. You can also open a new ticket.
Questions? Contact us via email or phone at 0800-0223637 (NL) | 0800-74801 (BE) | 0800-28527 (LUX).