Sure do! All SodaStream Sparkling Water Makers have at least a 2-year limited warranty, valid from the purchase date*. If your product malfunctions within the warranty period, and we determine the malfunction is due to faulty workmanship or materials, SodaStream will cover the return shipping and send you a replacement of new or comparable value, free of charge.
· At times, we may offer an additional 1 year limited warranty for Sparkling Water Makers purchases from SodaStream.nl. Please check website for current warranty information.
· Warranty Limitations: This warranty is given on the condition that the Sparkling Water Maker has been correctly used strictly in accordance with SodaStream instructions as detailed in your Sparkling Water Make user manual.
· Purchases from retail or online trade partners: DO NOT RETURN PRODUCT TO THE STORE. So long as you have the original or a copy of your sales receipt, our Customer Service Team will gladly assist you with any product issues. For easy service, we recommend registering your Sparkling Water Maker on our site.
For speedy fizz-assistance when claiming your warranty:
1. Look for the sticker below on your machine. It is usually located right behind the carbonating cylinder. Prior to contacting Customer service, have ready the following information:
o Manufacturing Date
o Serial Number
o Machine Type
o Job/Batch # if listed
2. Give our Customer Service team a call at 0800-0223637 so they can help you to troubleshoot the issue with your Sparkling Water Maker. Prefer to use our Contact form? We recommend sending in a picture of the sticker above or providing the above information in your request.
3. If it is determined that the product or one of its parts requires a replacement, our team will email you a printable shipping label so the product can be returned at no cost to you. A replacement will be sent of equal or comparable value, and you should be back to bubbling within a few days!
Questions? Contact us via email or phone at 0800-0223637 (NL)