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Why does my SodaStream E-TERRA™ not carbonating properly?

Let's help you get back to bubbling:

Step 1 - Is your bottle compatible with SodaStream E-TERRA™?

The SodaStream E-TERRA™ Sparkling Water Maker is compatible with the 1L BPA Free carbonating bottle (0.84L fill line), the 0.5L BPA Free carbonating bottle (0.45L fill line).

Check the following compatibility chart:

If you’re using the correct bottle and still unable to carbonate, follow the below instructions for further assistance:

Step 2 - Are you out of CO2?

After pressing the carbonating button a few times, check if you see bubbles. If you don’t, you may be out of CO2. You can get a new cylinder through a participating retail location or online.

If you’re not out of CO2, follow the below instructions for further assistance:

Step 3 - Is your Quick Connect Cylinder properly installed?

*** Please note - the cylinder handle might be either Black or Pink ***

 

Step 4 - Did you fill the bottle to the fill line?

 

Step 5 - Did you fizz the water in the right way?

Do not carbonate if flavors were added!

To carbonate, press as follows to get the desired level of your choice:
• For 1L Carbonating Bottle: left button (one bubble) for light fizz; Middle button (two bubbles) for medium fizz; Right button (three bubbles) for strong fizz.
• For 0.5L Carbonating Bottle: Left button (one bubble) for medium fizz; Middle button (two bubbles) for strong fizz. Do not carbonate if flavors were added.

 

For more assistance, please contact us via email or phone at 0800-0223637