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How do I get my SodaStream TERRA™ to stop leaking water?

Follow the steps below to help stop your SodaStream TERRA™ Sparkling Water Maker from overflowing: 

Step 1 - Did you fill the bottle to the fill line?

Make sure you are filling the carbonating bottle with water to the fill line only.

Step 2 - Is your bottle compatible with the SodaStream TERRA™?

Make sure your bottle is compatible with your Sparkling Water Maker. The SodaStream TERRA™ is compatible with the 1L slim carbonating bottle, the 0.5L carbonating bottle (My Only Bottle), the 1L classic carbonating bottle, and the 1L classic dishwasher-safe bottle.

Check the following compatibility chart:

Step 3 - Did you insert the bottle properly?

Make sure your bottle is inserted correctly. The bottle is inserted correctly when there is a gap between the Carbonating Bottle and the base of the Sparkling Water Maker.

Step 4 - Did you fizz the right way?

Carbonate water only. Flavours should only be added after carbonation.

Make sure you're firmly pushing the carbonating button in short, 1-2 second presses, releasing, and repeating -- 3 times for standard fizz and 5 times for strong fizz.

For more assistance, please contact us via email or phone at 0800-0223637.