Let's figure out what's wrong and fix it.
Step 1 - Is your bottle compatible with the SodaStream DUO™ ?
The SodaStream DUO™ Sparkling Water Maker can be used with our dishwasher-safe 1L glass bottle and our regular 1L Fuse bottle. The 1L classic bottle, the 0.7L glass bottle (from the SodaStream Crystal™), the 0.5L bottle and My Only Bottle (0.5L) are not compatible.
Check the following compatibility chart:
Step 2 - Is your bottle properly inserted?
Questions? Contact us via email or phone at 0800-0223637.