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  1. Support Home
  2. Bubble Trouble

Bubble Trouble

Select your Sparkling Water Maker or “Cylinders & CO2” for troubleshooting assistance

Cylinders & CO2
  • How do I know if my Cylinder is out of CO2?
E-TERRA
  • Why does my E-TERRA not carbonating properly?
  • How do I get my E-TERRA to stop leaking water?
  • What should I do if I hear a sound of leaking CO2 from my E-TERRA?
  • Why does the bottle not connecting to my E-TERRA?
  • The cylinder handle is not going completely down after I insert my cylinder
  • How come the lights on my E-TERRA are not working?
DUO
  • Why is my DUO not carbonating properly?
  • How do I get my DUO to stop leaking water?
  • What should I do if I hear the sound of leaking CO2 from my DUO?
  • Why won't the carbonating flask close or lock?
  • Why won't the cylinder fit in the DUO?
ART
  • Why is my ART not carbonating properly?
  • How do I get my ART to stop leaking water?
  • Why is my bottle not connecting to my ART?
  • The cylinder handle system is not going completely down after I insert my cylinder
TERRA
  • Why is my TERRA not carbonating properly?
  • How do I get my TERRA to stop leaking water?
  • Why is my bottle not connecting to my TERRA?
  • The pink handle system in the back is not going completely down after I insert my cylinder
GAIA
  • Why is my GAIA Sparkling Water Maker not carbonating?
  • How do I get my GAIA Sparkling Water Maker to stop leaking water? 
  • I heard a click when I was inserting/removing my bottle – is that normal?
  • The cylinder handle is not going completely down after I insert my cylinder
Spirit One Touch
  • Why is my Spirit One Touch not carbonating properly?
  • How do I get my Spirit One Touch to stop leaking water?
  • Why is my bottle not connecting to my Spirit One Touch?
  • How come the lights on my Spirit One Touch are not working?
Spirit
  • Why is my Spirit Sparkling Water Maker not carbonating properly?
  • How do I get my Spirit Sparkling Water Maker to stop leaking water?
  • Why is my bottle not connecting to my Spirit Sparkling Water Maker?
Crystal
  • Why doesn't my Crystal carbonate properly?
  • How do I get my Crystal to stop leaking water?
  • What should I do if my glass carafe broke during carbonation?
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